Official Loyal Blue Support Centre

Contact Loyal Blue Support

Welcome to the official Loyal Blue Support Centre. This page explains how to contact our team, how support enquiries are handled, and what information should be provided when submitting a request.

Check Our Knowledge Base First

Many common questions can be answered quickly through the Loyal Blue Knowledge Base. Before submitting a support request, we kindly ask members to check our FAQ section first, as this may provide the answer you need without waiting for a response from our support team.

Visit the Loyal Blue Knowledge Base

Preferred Contact Method

Use Our Telegram Support Bot

The preferred and most organised way to contact Loyal Blue is through our official Telegram support bot, @LoyalBlueBot.

Using the bot allows your enquiry to be recorded in one place, reviewed by the appropriate member of our volunteer team, and handled more efficiently. We ask members to use Telegram support wherever possible rather than contacting individual staff members directly.

When submitting a ticket, please provide clear details of your enquiry. This should include your name or Telegram username, a proper explanation of the issue, and any screenshots or supporting information that may help us understand the matter.

Open Telegram Support

You can also open Telegram and search for @LoyalBlueBot directly.

Before submitting a ticket

Please make sure your message contains enough information for our team to understand what you need. Short or unclear messages may delay the process, as our team may need to ask for further details before being able to help.

Use Telegram support wherever possible
Check the FAQ before opening a ticket
Include all relevant details from the beginning
Avoid opening duplicate tickets for the same issue

How Loyal Blue Support Is Managed

Loyal Blue is operated by a volunteer team. We aim to respond to genuine support enquiries as quickly and fairly as possible, but response times may vary depending on the nature of the enquiry and the availability of our team.

Please allow up to 5 days for a response. Some matters may be resolved sooner, while others may require additional review before a response can be provided.

Response Policy Loyal Blue will only respond to enquiries that require a response. General comments, repeated messages, abusive submissions, unclear requests, duplicate tickets, or messages already answered in our FAQ may not receive an individual reply.

Member Vouching

Vouching For A New Member

Loyal Blue is a private, vetted community. Anyone wishing to vouch for another person to become a member must submit the required information through our support system. This helps us protect the community and ensure that all requests are reviewed properly.

Vouching for someone does not guarantee approval. All requests may be reviewed by the Loyal Blue team before any decision is made.

When submitting a vouch request, you must provide:

The name of the person you are vouching for Please include their name and your relationship to them.
Proof that you are a vetted Loyal Blue member Please include a screenshot from your own account showing that you are a member of our privately vetted Facebook group.
The reason for your vouch Please explain why you wish to vouch for this person and why you believe they should be considered for access to our private community.

Email Support

Email support is available as a backup option only. For the quickest and most organised response, please use Telegram first wherever possible.

[email protected]

Important Support Notice

Loyal Blue will never ask for passwords, bank details, private login details or unnecessary personal information through support. Please only provide information that is relevant to your enquiry.

Please keep all support communication respectful and relevant. Our team gives their time voluntarily to support the Loyal Blue community. Clear, respectful and detailed enquiries help us provide a better service for everyone.