Loyal Blue respects your privacy. We only aim to collect information that is necessary to run our services, protect our community, respond to enquiries, process voluntary donations, improve our platforms and comply with our legal responsibilities.
1. Who we are
Loyal Blue is an online Rangers supporters community providing digital services such as website content, radio, app features, community discussion, support channels, updates, announcements and related services.
In this Privacy Policy, “Loyal Blue”, “we”, “us” and “our” refers to the Loyal Blue team responsible for operating the website and associated services. “You” and “your” refers to anyone who visits, uses, contacts or interacts with our services.
2. Information we collect
The information we collect depends on how you use Loyal Blue. We may collect the following categories of information:
Information you give us directly
- Your name, display name, username or handle.
- Your email address, phone number or other contact details, where you choose to provide them.
- Messages, support requests, reports, complaints, feedback or enquiries you send to us.
- Information submitted through forms, polls, comments, applications, staff enquiries, volunteer enquiries or community requests.
- Donation-related information, such as your name, email address, donation reference, message, amount donated and any note you choose to leave.
- Information you provide when asking to join, access or participate in Loyal Blue services or community channels.
Information collected automatically
- Your IP address, device type, browser type, operating system and general technical information.
- Website usage data, such as pages viewed, links clicked, time spent on pages and referral sources.
- Approximate location information based on your IP address, such as country or region.
- App usage information, crash logs, performance data or device identifiers where our app or third-party tools provide this information.
- Security logs, access logs and error logs needed to keep our services stable and secure.
Information from third-party platforms
If you interact with Loyal Blue through third-party services such as Telegram, Facebook, payment providers, app stores, radio platforms, analytics providers or support tools, we may receive information made available by those platforms. This may include your username, profile name, public profile information, message content, group/channel activity, payment confirmation details or support ticket information.
3. How we use your information
We use personal information to operate Loyal Blue safely, fairly and effectively. This may include using your information to:
- Provide, maintain and improve our website, radio services, app features and community platforms.
- Respond to enquiries, support requests, reports, complaints or feedback.
- Send important service updates, announcements or information you have requested.
- Process, record and acknowledge donations, where appropriate.
- Manage access to Loyal Blue channels, groups, services, staff areas or restricted content.
- Protect Loyal Blue, our volunteers, our members and our platforms from misuse, spam, abuse, fraud, security threats or unauthorised access.
- Moderate community areas and enforce community rules, where applicable.
- Analyse website and app performance so we can improve reliability and user experience.
- Keep internal records where needed for operational, safety, legal or administrative purposes.
- Comply with legal obligations, lawful requests or regulatory requirements.
4. Our legal basis for using your information
Where UK data protection law applies, we rely on one or more lawful bases to use your personal information. These may include:
- Consent: where you have given clear permission, such as subscribing to updates or choosing to submit information through a form.
- Contract or pre-contract steps: where processing is needed to provide a service you requested.
- Legitimate interests: where we have a reasonable need to use information to run Loyal Blue, secure our platforms, respond to users, moderate services, prevent abuse or improve our services, provided your rights do not override those interests.
- Legal obligation: where we must process information to comply with the law.
- Vital interests: in rare situations where information is needed to protect someone’s life or safety.
6. Donations and payments
Donations to Loyal Blue are entirely voluntary. They are not required to use our general services, access our community updates, listen to our radio content, visit our website, use our app or take part in the Loyal Blue community unless we clearly state otherwise for a specific lawful event, product, raffle, prize draw or separate activity.
No supporter should ever feel pressured or obliged to donate. Donations are simply an optional way for members and supporters to help with running costs, hosting, software, licensing and the continued operation of Loyal Blue.
If you make a donation to Loyal Blue, payment processing may be handled by a third-party payment provider. We do not intentionally collect or store your full payment card details on our own website unless this is made available through a payment provider dashboard or receipt system in a limited, protected format.
We may keep donation records for administration, fraud prevention, financial records, transparency, prize draws where applicable, and to thank or acknowledge supporters where appropriate. If you leave a message with a donation, that message may be visible to the Loyal Blue team and, depending on the donation platform and your choices, may be public.
7. Community channels, groups and public posts
Loyal Blue may operate or participate in community spaces, including Telegram groups, Telegram channels, Facebook pages, Facebook groups, comment areas, chat features or other social platforms. Information you post in these spaces may be visible to other members, platform providers and administrators or moderators.
Please do not share personal information in public or group areas unless you are comfortable with other people seeing it. We may keep moderation records where needed to protect the community, investigate reports, enforce rules, prevent abuse or respond to disputes.
Third-party platforms have their own privacy policies, terms and settings. We are not responsible for how those platforms process your information outside of Loyal Blue’s own use of that information.
9. International transfers
Some third-party services we use may process information outside the United Kingdom. Where this happens, we expect those providers to use appropriate safeguards required by data protection law, such as recognised contractual protections or other lawful transfer mechanisms.
10. How we protect your information
We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These steps may include access controls, password protection, secure hosting, software updates, monitoring, backups and limiting access to people who need it.
No website, app, email system or online service can be guaranteed to be completely secure. You should take care when sharing information online and use strong, unique passwords where accounts or platform access are involved.
11. How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose it was collected, unless a longer period is required for legal, financial, security, dispute resolution or operational reasons.
Retention periods may vary depending on the type of information. For example, support enquiries may be kept long enough to deal with your request and any follow-up, donation records may be kept for financial record purposes, and moderation or security records may be kept where needed to protect the community or investigate misuse.
12. Your privacy rights
Depending on your location and the law that applies, you may have rights over your personal information. These may include the right to:
- Ask for a copy of the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Ask us to delete information where there is no good reason for us to keep it.
- Ask us to restrict how we use your information.
- Object to certain uses of your information.
- Withdraw consent where we rely on consent.
- Ask for certain information in a portable format.
- Complain to the UK Information Commissioner’s Office if you are unhappy with how your information has been handled.
We may need to confirm your identity before dealing with a privacy request. This helps protect your information and prevents unauthorised access.
13. Children and young people
Loyal Blue services are not intended to knowingly collect personal information from children without appropriate permission. If you are under 13, you should not provide personal information to us without permission from a parent or guardian.
If a parent or guardian believes a child has provided personal information to Loyal Blue and wants it reviewed or removed, they should contact us using the details below.
14. Links to other websites and services
Our website and channels may link to third-party websites, social media platforms, payment providers, app stores, video platforms, radio players or other external services. We are not responsible for the privacy practices, content or security of those external services. You should check their privacy policies before providing information to them.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or operational practices. When we make changes, we will update the “Last updated” date at the top of this page.
If the changes are significant, we may take additional steps to bring them to your attention, such as posting an update on our website or through our usual communication channels.
16. Contact us
If you have any questions about this Privacy Policy, how we use personal information, or you wish to make a privacy request, please contact Loyal Blue.
Loyal Blue Privacy Contact
Support page: loyalblue.co.uk/support