You can contact our support team by emailing [email protected].
When you send an email to this address, a ticket is automatically created in our support system and distributed to all members of our team. We aim to respond to all queries as quickly as possible. During busy periods, it may take up to 5 working days for us to respond. However, we prioritise urgent queries and will do our best to get back to you as soon as we can.
Before submitting a ticket, please take a moment to consult our Knowledge Base, as many common questions and issues are already addressed there. This helps us focus our resources on resolving queries that require individual attention.
Please note:
Our staff will review every ticket, but we may only respond if a reply is necessary.
Repeated or duplicate queries may delay our response, so please avoid sending multiple messages about the same issue.
Be sure to include as much relevant detail as possible (e.g., account information, steps to reproduce an issue, screenshots if applicable) to help us resolve your query more efficiently.
We appreciate your understanding and cooperation in helping us serve you better.
Thank you,
The Loyal Blue Support Team